Join our host Paul Dunne as he talks to Hometown Pharmacies owner Ted Grothe and director of operations Chris Noth about their drive for excellence and success. As a result of their “Critical Driver” methodology, they have seen marked increases in OTC sales, DME scripts per patient, and med sync — all during the COVID-19 pandemic.

Unlike many operations, where it becomes easy to get lost in day-to-day activities, Hometown uses their resources to strategize and plan for what the future could bring. Ted and Chris go into detail about their execution with several team tactics to take care of their patients and staff all while still growing the business.

Lastly, learn about their thoughts on mentorship, implementation, and accountability culture. They use specific strategies to achieve their success and stretch employees in new areas to continue growth in new skill sets.